Privacy Policy
Last updated: October 26, 2026
This page describes our intended approach to privacy. Final binding terms land before public launch and before any client data enters the platform. For the current state, contact hello@ordani.app.
What we collect
From you, the provider: your account email, name, and professional role. From your practice: any client data you choose to enter (intakes, notes, appointments, documents, birth records). We don't ask for more than what your workflow needs.
If you apply for the beta, we save what you enter on the form, plus the campaign tags in the link you arrived from, if it had any (utm_source, utm_medium and utm_campaign), and the first page of ours you landed on in that browser tab, so we know which posts and links bring people to the beta. We do not save the full web address or any other page you visit.
How we use it
To deliver the service you signed up for: storing your records, generating invoices, sending appointment reminders, supporting your practice over email when you ask for help. We don't sell data and we don't train models on your client information.
Who has access
Only you and the team members you invite can see your practice's data. Our team looks at your account only when you ask us for help.
Third-party processors
We use Stripe to process payments — they see billing information (your card, your invoices), never your client records. Beyond Stripe, we use a small set of trusted infrastructure vendors to run Ordani. We'll publish the full subprocessor list at public launch.
Data retention
We retain your data while your account is active. On account deletion, your data is removed from production systems within 30 days and from backups within 90 days, except where HIPAA requires us to retain audit logs (six years) or where you ask us to keep records for longer.
Your rights
You can access, correct, export, or delete your data at any time from account settings or by emailing us. If your jurisdiction grants additional rights (GDPR, CCPA, state privacy laws), those apply and we honor them.
Cookies and analytics
We use no third-party advertising cookies. Our analytics is privacy-first and captures aggregate page views only — no personally identifying information, no cross-site tracking, no fingerprinting.
Contact
Questions, requests, or concerns: hello@ordani.app. We respond within two business days.